Terms of service

TERMS OF SERVICE

Serenity BeautyNZ Limited
NZBN: 9429053445629
Website: serenitybeautynz.co.nz

Last Updated: 2 March 2026

1. Agreement to Terms

By accessing or using serenitybeautynz.co.nz ("the Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or purchase our products.

These Terms apply to all visitors, users, and customers of the Website.

2. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms.

3. Use of Website

Eligibility:

  • You must be at least 18 years old to make purchases
  • You must provide accurate and complete information
  • You are responsible for maintaining the confidentiality of your account

Prohibited Activities: You agree not to:

  • Use the Website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the Website
  • Transmit viruses, malware, or harmful code
  • Impersonate any person or entity
  • Harvest or collect information about other users

4. Products and Services

Product Information:

  • We strive to display product colors and images accurately, but we cannot guarantee that your device's display will be accurate
  • We reserve the right to limit quantities or discontinue products
  • Prices are subject to change without notice
  • All prices are in New Zealand Dollars (NZD) and include GST

Product Availability:

  • Products are subject to availability
  • We reserve the right to cancel orders if products become unavailable
  • We will notify you if your order cannot be fulfilled

5. Pricing and Payment

Pricing:

  • All prices are in NZD and include GST
  • We reserve the right to correct pricing errors
  • If a pricing error occurs, we will contact you before processing your order

Payment:

  • Payment is required at the time of purchase
  • We accept payment methods displayed at checkout
  • By providing payment information, you represent that you are authorized to use the payment method

6. Orders and Fulfillment

Order Acceptance:

  • Your order is an offer to purchase products
  • We reserve the right to accept or decline any order
  • Order confirmation does not constitute acceptance
  • We will send you a confirmation email when your order is accepted

Shipping:

  • Shipping times and costs are displayed at checkout
  • We are not responsible for delays caused by shipping carriers
  • Risk of loss passes to you upon delivery to the carrier

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy. Please review our Refund Policy for complete details.

8. Consumer Guarantees Act

Nothing in these Terms limits your rights under the New Zealand Consumer Guarantees Act 1993. Our products come with guarantees that cannot be excluded under New Zealand consumer law, including:

  • Products are of acceptable quality
  • Products are fit for purpose
  • Products match their description

9. Intellectual Property

Ownership:

  • All content on the Website, including text, graphics, logos, images, and software, is owned by Serenity BeautyNZ or our licensors
  • Content is protected by New Zealand and international copyright, trademark, and other intellectual property laws

Limited License:

  • You may view and print content for personal, non-commercial use only
  • You may not reproduce, distribute, modify, or create derivative works without our written permission

10. User Content

Reviews and Feedback:

  • You may submit reviews, comments, or feedback about our products
  • By submitting content, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and display your content
  • You represent that your content does not violate any third-party rights

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product
  • We are not liable for delays or failures due to circumstances beyond our reasonable control

This limitation does not affect your rights under the Consumer Guarantees Act 1993.

12. Indemnification

You agree to indemnify and hold harmless Serenity BeautyNZ Limited from any claims, damages, or expenses arising from:

  • Your use of the Website
  • Your violation of these Terms
  • Your violation of any third-party rights

13. Privacy

Your use of the Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.

14. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party websites is at your own risk.

15. Termination

We reserve the right to:

  • Suspend or terminate your access to the Website at any time
  • Refuse service to anyone for any reason
  • Remove or edit content at our discretion

16. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Serenity BeautyNZ Limited regarding use of the Website.

19. Contact Information

If you have questions about these Terms of Service, please contact us:

  • Email: Serenity_beauty@outlook.co.nz