Privacy policy

PRIVACY POLICY

Serenity BeautyNZ Limited
NZBN: 9429053445629
Website: serenitybeautynz.co.nz

Last Updated: 2 March 2026

Introduction

Serenity BeautyNZ Limited ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.

By using our website, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, including:

Serenity BeautyNZ's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.

Personal Information:

  • Name and contact details (email address, phone number, postal address)
  • Billing and shipping addresses
  • Payment information (processed securely through our payment provider)
  • Order history and purchase details
  • Account login credentials (if you create an account)
  • Communication preferences

Automatically Collected Information:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Send marketing communications (with your consent)
  • Improve our website and customer service
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Analyze website usage and trends

Sharing Your Information

We may share your information with:

Serenity BeautyNZ's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.

Service Providers:

  • Payment processors (to process transactions)
  • Shipping carriers (to deliver your orders)
  • Email service providers (for marketing communications)
  • Website hosting and analytics providers

Legal Requirements:

  • When required by law or to respond to legal processes
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activity

We do not sell your personal information to third parties.

Your Rights Under New Zealand Privacy Law

Under the Privacy Act 2020, you have the right to:

  • Access your personal information we hold
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Privacy Commissioner

Cookies

We use cookies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and user behavior
  • Provide personalized content and advertising

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure storage of payment information
  • Regular security assessments
  • Limited access to personal information

However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

Marketing Communications

With your consent, we may send you:

  • Promotional emails about new products and special offers
  • Updates about your orders
  • Newsletters and beauty tips

You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

International Transfers

Your information may be transferred to and stored on servers located outside New Zealand. We ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Email: Serenity_beauty@outlook.co.nz