Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
We ship across New Zealand with delivery typically taking 3-5 business days. You'll receive tracking information once your order ships.

Do you offer international shipping?
Currently, we ship within New Zealand. International shipping options may be available in the future.

How can I track my order?
Once your order ships, you'll receive an email with tracking information so you can follow your package's journey.

Products

Are your products suitable for sensitive skin?
We offer a range of products suitable for different skin types. Check individual product descriptions for specific ingredient information and suitability details.

How should I store my beauty products?
Store products in a cool, dry place away from direct sunlight. Check individual product labels for specific storage instructions.

What is the shelf life of your products?
Shelf life varies by product. Check the packaging for expiration dates and period-after-opening symbols.

Returns & Refunds

What is your return policy?
Please refer to our Refund Policy for detailed information about returns and refunds for beauty products.

Can I return opened products?
Due to health and safety regulations, we have specific guidelines for beauty product returns. Please review our Refund Policy for complete details.

Contact

How can I contact customer service?
You can reach us through our contact form or email. We aim to respond to all inquiries within 24-48 hours.